Refund & Cancellation Policy

Cancel anytime

You can cancel the US$5 monthly plan at any time through an available billing-management link or by emailing support@usesquish.com. To avoid the next charge, request cancellation before your next renewal date.

Cancellation takes effect at the end of the current paid billing period. You can continue using remaining credits until that period ends. After cancellation, there are no further subscription charges unless you subscribe again.

Monthly subscription refunds

Subscription charges are generally non-refundable once a billing period begins, including for partial use or unused credits. We will correct duplicate or erroneous charges and provide refunds where required by applicable law.

If Squish cannot activate a paid plan after successful payment, contact us within 7 days of the charge. We will either restore the purchased access or refund the affected charge.

Recharge pack refunds

Recharge packs are delivered digitally after payment and are generally non-refundable after any credits from the purchase are used. For an accidental duplicate purchase or a pack that was never delivered or used, contact us within 7 days so we can investigate and, where appropriate, reverse the unused purchase.

How to request help

Email support@usesquish.com with the email used at Stripe Checkout, approximate purchase date, charge amount, and a short explanation. Do not send full payment-card details. Approved refunds are returned to the original payment method; bank processing times vary.

Consumer rights

This policy does not limit refund, cancellation, or remedy rights that cannot be excluded under applicable law. Additional seller and payment details appear in our Commercial Disclosure.